Returns & Exchanges Policy

At İznik Çini, we take pride in our handcrafted ceramic heritage and want you to be completely satisfied with your purchase. If your authentic tile or pottery arrives damaged or does not meet your expectations, you may initiate a return within 14 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Log into your account or contact our customer support team with your order number and photos of the items you wish to return.

• 2.
  Secure Packaging

  Carefully repack the ceramic items in their original protective padding and box to ensure these fragile pieces are not damaged during transit.

• 3.
  Ship the Item

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our artisans inspect the returned piece for its original condition, we will process your refund to your original payment method within 5-7 business days.