Frequently Asked Questions
Everything you need to know about our authentic Iznik ceramics and ordering process.
How are Iznik Çini products crafted?
Each piece is handcrafted using traditional 16th-century Ottoman techniques. Our artisans use high-quartz clay, hand-paint every pattern, and apply a lead-free protective glaze before firing at high temperatures.
Are these ceramics safe for food and daily use?
Yes, all our tableware is glazed with food-safe, lead-free materials. While they are durable, we recommend hand-washing to preserve the vibrant colors and intricate details for generations.
How do you ensure fragile items don't break during shipping?
We use professional-grade double-layered boxing and specialized shock-absorbent packaging. In the rare event that an item arrives damaged, we offer a full replacement or refund if reported within 48 hours of delivery.
Do you ship internationally?
Yes, we ship our authentic Iznik tiles and ceramics worldwide via express couriers. Shipping costs and delivery times are calculated at checkout based on your destination and order weight.
Can I request a custom design or pattern?
We do accept custom commissions for architectural tile projects or personalized gifts. Please contact our design studio via the 'Custom Orders' page to discuss your specific requirements and lead times.
What is your return policy?
We offer a 30-day return policy for all standard stock items in their original condition. Please note that custom-made pieces and personalized orders are non-refundable unless they arrive damaged.